How to buy

 

About us
We have been in mail order since 1980 and have never had a single problem.  We have been taking credit cards for over 20 years and also have never had a problem.  We are recommended by many manufacturers and Hi Fi magazines.  You will deal with only Dave and his wife Jill or their  good friend Lydia.  We do not keep your records on line or electronically.  You are safe dealing with us.  We are predominantly mail order and do not have a shop or a showroom.  You are welcome to visit us if you make an appointment first and we will set up what you want to hear in our demo room, or you may just like to collect something and have a chat over a coffee.

 

Export prices
We can give very good prices if you are not in Europe as we can deduct 'all' our taxes.  For  products take the price we show and  take off 17% or multiply by 0.83,  this is the price you pay. 
Click here for a currency conversion. Scroll down that page for a calculator.  We usually send by tracked and insured Fed Ex (Federal Express), this cost might be free or there may be a charge.  For order over 500 we need payment by Bank Transfer, the transfer must be in pounds sterling and must cover all charges.  Ask us for our account details.

Is the item you want in stock?
We keep most things in stock although some items are held in a central warehouse and take a couple of days extra.  If we are out of stock we charge a 10% deposit and take the final amount when we receive the item here in our office ready to despatch to you.  We keep in touch so you know what is happening.
 

Credit & debit cards
We can take any card with the Visa or MasterCard symbol on it.  This is our preferred method of payment.  We can't take American Express or Diners cards.  We will need the full name of the cardholder, the card holders address the card is registered at, the card number, the expiry date, the last three numbers on the back, and an issue number if there is one.  At the same time we need to know what you want, and how much you expect to pay. 

We can easily do this by telephone in English, German or French.  We speak a little Spanish, almost enough to get through! Just Google " London Time " we work 9:30 AM to 6:00PM London time and from Monday to Friday 5 days a week, we do not open on Saturdays, but will return your call at anytime you desire if you leave a message. On UK public holidays we are also closed.

Or you can Fax your details to us, only Jill or Dave have access to the Fax machine which is on line 24/7.

Or you can safely split your details over two or three e-mails to dave@soundhifi.com , this is secure as only Dave can retrieve these e-mails.  This is the method most people use as it is convenient and safe.


Cheques
We can take cheques payable on any known UK bank.  We cannot take cheques payable to any foreign (to the UK) bank at all. You must allow 10 working days for a cheque to clear.

Cash
We can take cash if you come and see us in person.  We may ask for formal identity.

BACS (UK internet banking directly into our bank account)
There is no charge for a UK BACS transfer.  Ask us for our account details.

Bank transfer
We can take bank transfers on products costing over 500.  The transfer must be in pounds sterling and must cover all charges.  Ask us for our account details.

On Line
We don't do online as the risks are so great. 

PayPal
We do not take PayPal, it is not safe for either the buyer or the seller.


 

 


 

 

Sound Hi Fi

PO Box 2001  Dartmouth Devon  TQ6 9QN  Great Britain

Telephone 01803 833366  Fax 01803 839498  e-mail sales@SoundHiFi.com